Customers ship their items to Shoewiz's business address. After restoration, Shoewiz ships the repaired goods back to the customer's address.

Most restorations take 2-3 weeks from receipt, depending on the item's condition and required repairs. Complex jobs may take longer.

Yes, photos and details are assessed upon arrival for a free, no-obligation quote before any work begins.

Shoewiz offers a satisfaction guarantee; contact us if issues arise post-delivery for complimentary adjustments.

We recommend using trackable carriers like FedEx, UPS, or USPS—or any reliable shipping service—to safeguard your valuable items in transit.

Yes, services cover standard, suede, patent, and exotic leathers for all major luxury brands.

File a claim with the carrier immediately; Shoewiz assists with documentation but is not liable for transit damage.